fellcastell Lammfell Schaffell eShop www.fellcastell.de

Shipping and Charges

We ship from Germany with DHL incl. tracking number & insurance. If you paid via Paypal then we ship only to the address shown on your PayPal account. We can ship also with DHL Express, please ask for extra costs. Shipping outside of EU: your country may be charged additional customs duties and fees!!! Please check with your local government for tax rules in your country.

DHL Premium Service shipping costs EU (w/o customs clearance)
  • up to 100,- EUR order - 15,99 EUR
  • up to 300,- EUR order - 9,99 EUR
  • over 300,- EUR order - free shipping
DHL Premium Service shipping costs Europa outside of EU (customs clearance needed)
  • up to 500,- EUR order - 19,99 EUR
  • over 500,- EUR order - shipping free
DHL Economy Service shipping costs USA & Canada (customs clearance needed)
  • up to 150,- EUR order - 34,99 EUR
  • over 150,- EUR order - 24,99 EUR
DHL Premium Service shipping costs USA & Canada (customs clearance needed)
  • up to 150,- EUR order - 49,99 EUR
  • over 150,- EUR order - 39,99 EUR
Delivery time
  • USA / Kanada
    • DHL Economy Service 14-23 business days
    • DHL Premium Service 10-14 business days
    • DHL Express 2-4 business days
  • EU
    • DHL Premium Service 6-12 Tage
    • DHL Express 2-4 Tage
  • Europa outside of EU
    • DHL Premium Service 10-14 Tage
    • DHL Express 2-4 Tage

Returns

Please contact us before sending the item back. Shipping fees for returns pay the buyer. Please send the item as soon as possible in unused and new condition with the original packaging within 14 days. Sorry but we cannot offer refund for worn and used products. We refund only the product price, the shipping fees for international customers will be refunded in the form of store credit only.

Furthermore we will not accept responsibility for returned parcels due to:
  • left address / unknown
  • refused, unclaimed i.e. absent from your premises for an extended
  • period of time
  • invalid or closed military designated unit or zip code
  • not located at address provided
If returns are received for any of the above reasons, we will credit or refund your purchase minus the shipping fees given the goods have been returned to us in original condition.

Tracking DHL worldwide shipping

The DHL Economy worldwide shipping to USA & Canada need 14-23 business days for delivery. You can track your package at the DHL site (link to DHL)
and then a few days later with the new international number at the USPS web site (link to USPS)
or for Canada at the Canada Post web site (link to Canada Post)

Your package must be cleared at the US or Canada customs office, this procedure takes about 10 (or more) days. During this time you will not see any new scans! You see only the last scan from Germany. Only when the package has left the customs office, you will see the first USPS or Canada Post scan. In the overview: 4 days in Germany to the Frankfurt airport, 10 days at the Customs Office, 2 days to your door. Here a sample for a fast (12 days) DHL Economy Service delivery to USA: link to the sample and here to very slow (30 days) DHL Economy Service delivery to USA link to the sample. Please allow extra time for delivery of your order!

The DHL EXPRESS worldwide shipping need 2-4 business days for delivery. You can track your package at DHL site (link to DHL EXPRESS)

U.S. Customs and Border Protection: Internet Purchases. Your Responsibility and Liability